Privacy Policy

1. Introduction

Fuwa Software Development Services ("we," "our," or "us") operates the website listme.ph and provides rental listing services in the Philippines under the ListMe™ trademark. We are committed to protecting your privacy and complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform. By using ListMe.ph, you consent to the practices described in this policy.

2. Information We Collect

Personal Information You Provide

• • Account Information: Name, email address, username, and profile photo (via Clerk authentication)
• • Listing Information: Property details, photos, contact preferences, location data, pricing, and property features
• • Communication Data: Messages sent through our platform, feedback, and support inquiries
• • Identity Verification: Phone numbers and other verification data (when available)
• • User Preferences: Wishlist items, saved searches, and platform preferences

Information Automatically Collected

• • Usage Data: Pages visited, search queries, time spent on the platform, listing views, and user interactions
• • Device Information: Browser type, operating system, IP address, device identifiers
• • Location Data: General location information for search and listing purposes
• • Cookies: Authentication cookies via Clerk for session management
• • Analytics Data: User behavior patterns, feature usage, and platform performance metrics (via PostHog, stored in EU for GDPR compliance)
• • Search History: Your search queries and filters to improve search experience (stored for authenticated users)

3. How We Use Your Information

We use your personal information for the following purposes:

• • Service Provision: Creating and managing your account, processing listings, facilitating connections between renters and property owners
• • Communication: Sending important updates, responding to inquiries, and providing customer support
• • Platform Improvement: Analyzing usage patterns, user behavior, and feature usage to improve our services and user experience
• • Personalization: Providing personalized search results, recommendations, and maintaining your wishlist and search history
• • Analytics: Understanding how users interact with our platform to optimize performance and identify areas for improvement
• • Safety and Security: Preventing fraud, abuse, and maintaining platform security
• • Legal Compliance: Meeting our obligations under Philippine law and regulations

4. Third-Party Services

We use the following third-party services that may collect your data:

• • Clerk: Authentication and user management (subject to Clerk's privacy policy)
• • UploadThing: Image upload and storage services
• • Upstash: Search functionality and data processing
• • Vercel: Website hosting and performance analytics
• • PostgreSQL: Database services for storing your information securely
• • PostHog: Analytics and user behavior tracking to improve platform performance and user experience (data stored in EU for GDPR compliance)

Each service has its own privacy policy, and we encourage you to review them. We only share the minimum necessary information with these services to provide our platform.

5. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• • Right to Information: Know what personal data we collect and how we use it
• • Right of Access: Request copies of your personal information
• • Right to Rectification: Correct inaccurate or incomplete personal data
• • Right to Erasure: Request deletion of your personal information
• • Right to Restrict Processing: Limit how we use your personal data
• • Right to Data Portability: Receive your data in a structured, machine-readable format
• • Right to Object: Object to certain types of processing

To exercise these rights, please contact us at hello@listme.ph. We will respond to your request within 30 days.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• • Encryption: Data transmission is secured using HTTPS/TLS encryption
• • Access Controls: Limited access to personal data on a need-to-know basis
• • Regular Updates: Security measures are regularly reviewed and updated
• • Secure Infrastructure: Using reputable cloud providers with strong security practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:

• • Active Accounts: Information is retained while your account is active
• • Inactive Accounts: Data may be retained for up to 2 years after account closure
• • Legal Requirements: Some data may be retained longer to comply with legal obligations
• • Safety Records: Reports and safety-related data may be retained for platform security

8. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• • With Your Consent: When you explicitly agree to share information
• • Service Providers: With trusted third-party services that help us operate the platform
• • Legal Requirements: When required by law, court order, or government request
• • Safety and Security: To protect the rights, property, or safety of ListMe, our users, or others
• • Business Transfers: In connection with a merger, acquisition, or sale of assets

9. International Data Transfers

Some of our service providers may be located outside the Philippines. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Philippine data protection standards.

EU Data Storage: Our analytics data is processed and stored by PostHog in the European Union, which provides strong data protection under GDPR regulations that meet or exceed Philippine privacy standards.

10. Children's Privacy

ListMe.ph is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• • Posting the updated policy on our website
• • Updating the "Last Updated" date at the top of this policy
• • Sending email notifications for significant changes (when possible)

Your continued use of ListMe.ph after any changes constitutes acceptance of the updated policy.

12. Contact Information

13. Complaints

If you believe we have not handled your personal information in accordance with this policy or Philippine data protection law, you have the right to file a complaint with:

• • ListMe.ph: Contact us first at hello@listme.ph
• • National Privacy Commission: File a complaint with the Philippine data protection authority

We are committed to resolving any privacy concerns promptly and transparently.